Terms and Conditions

You may request a return if:

• The product is damaged, defective, or incorrect.
• The product is unused, unworn, and in original condition.
• All original tags, packaging, and accessories are included.

Returns must be requested within 7 days of receiving your order.

For hygiene and safety reasons, the following cannot be returned:

• Used or worn products
• Items without original packaging
• Products damaged due to customer misuse
• Final sale or clearance items

1. Contact us at support@rukum.online with:Order numberReason for returnPhoto/video evidence (if defective or damaged)
2. Our team will review your request within 24–48 hours.
3. Once approved, you will receive instructions for shipping the product back to us.
4. After the product arrives and passes inspection, your refund or exchange will be processed.

Refunds are issued to your original payment method.

Please allow 3–7 business days for the refund to appear in your account after approval.

Shipping fees (if any) are non-refundable unless the return is due to our mistake.

If you prefer an exchange instead of a refund:

• We will replace the item with the same model, size, or color (depending on availability).
• If unavailable, you may choose a refund or store credit.

If you received a damaged, defective, or incorrect item:

• You must notify us within 48 hours of delivery.
• We will replace the item at no additional cost.

Orders can be canceled within 1 hour of placing them.

After dispatch, cancellations are not possible. You may request a return after receiving the item.